ENG201 MCQS MIX ENG201 Business and Technical English Writing

Question No: 1 ( Marks: 1 ) - Please choose one
Which one of these words is not a synonym for "business"?
1. Capital
2. Enterprise
3. Project
4. Venture

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?
Direct approach
Indirect approach
Persuasive approach
Instructive approach

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is the process of drafting your message?
Planning
Composing
Editing
Revising

Question No: 4 ( Marks: 1 ) - Please choose one
A sentence consists of two parts; one is a subject which is the second one?
preposition
predicate
adjective
adverb

Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following ensures success to massage by leaving audience with a feeling of
their personal welfare in mind?
Abrupt close
Polite close
Courteous close
Gradual close

Question No: 6 ( Marks: 1 ) - Please choose one
Which question is used to ask about residential status?
What's your address?
Where are you from?
Where do you belong to?
Please sign here.

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following should NOT be used while answering the phone?
Ken speaking
This is Ken
What do you want?
Can you hold on?

Question No: 8 ( Marks: 1 ) - Please choose one
Which phrase is used during a presentation?
Thanks for giving me a hand.
Thank you very much for your time today.
Thank you for your quick response.
Thank you for your corporation.

Question No: 9 ( Marks: 1 ) - Please choose one
Which phrase should be used while making a presentation?
1. Please feel free to interrupt me with questions.
2. Don't disturb me while I'm presenting these statistics.
3. No, you're wrong. We need more staff.
4. Please! No interruptions during the presentation.

Question No: 10 ( Marks: 1 ) - Please choose one
Select the statement about the communication process that is NOT true.
1. Communication is vital to every part of business.
2. Your performance in business will not be judged by your communication
ability.

Performance is judged by communication ability.
3. Communication takes many forms-oral, written and computer.

Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following should be essentially considered during speeches and
presentations?
Dress
Time
Appearance
Microphone

Question No: 12 ( Marks: 1 ) - Please choose one
What is the extremely important implicit goal of a business document?
To provide information
To establish a relationship
To give instructions
To persuade the reader

Question No: 13 ( Marks: 1 ) - Please choose one
Which one is not an optional part of a letter?
Attention line
Subject Line
Enclosure
Salutation

Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following three steps are involved in planning a sales letter?
Main idea, needs and appeals, logics
Define the audience, emotion and logic, main idea
Needs and appeals, chose the format, emotion and logic
Determine the main idea, define the audience, chose the format

Question No: 15 ( Marks: 1 ) - Please choose one
Communication can be defined as-----------
A sense of unshared understanding
The process of attempting to drop information

The activity of conveying information
Replacement of something

Question No: 16 ( Marks: 1 ) - Please choose one
Where can we apply seven C’s?
To Non verbal communication
To Oral communication
To Written communication
To written and oral communication

Question No: 1 ( Marks: 1 ) - Please choose one
Which one of these words is not a synonym for "business"?
capital
enterprise
project
venture

Question No: 2 ( Marks: 1 ) - Please choose one
Which format should be used if the document will be sent to outside individuals?
Letter
Presentation
Memorandum
Manuscript

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the followings are like good mail order forms, although they also provide
more room for explaining special needs.
Order letters
Adjustment letters
Inquiry letters
Deposit letters

Question No: 4 ( Marks: 1 ) - Please choose one
Which question is used to ask about residential status?
What's your address?
Where are you from?
Where do you belong to?
Please sign here.

 Question No: 5 ( Marks: 1 ) - Please choose one
Which is a correct response to the question: How do you do?
I'm fine.
I'm alright.
How do you do?
I’m doing fine. (not sure grammatically ….we mostly use I’m fine in routine)

Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following should NOT be used while answering the phone?
Ken speaking
This is Ken
What do you want?
Can you hold on?

Question No: 7 ( Marks: 1 ) - Please choose one
Complete the question tag: They worked for Kaufman's,
Did they?
Haven't they?
Didn't they?
Had they?

Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following is achieved through a balance between precise language and
familiar language?
Clarity
Correctness
Concreteness
Conciseness

Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is the first thing you must consider while writing a resume?
Defining your objectives
Planning your objectives
Evaluating your objectives
Revising your objectives

Question No: 10 ( Marks: 1 ) - Please choose one
How many steps are essential for successful oral statement?
Five
Six
Seven
Eight

Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is the main task of a Conventional Résumé?
Provide functions and tasks the applicant can perform
Make your name and professional achievements prominent
Put the most important information first
Place the name and professional objectives at the top

Question No: 12 ( Marks: 1 ) - Please choose one
What kind of paper can be used for a Conventional Résumé?
White paper
Buff paper
Gray paper
All of the above

Question No: 13 ( Marks: 1 ) - Please choose one
What strategies should be opted for writing to Technicians?
Keep introductions and background information brief
Make information accessible
Provide short definitions or explanations of any unfamiliar term
All of the above

Question No: 14 ( Marks: 1 ) - Please choose one
How many aspects does Accuracy have?
6
5
4
3

Question No: 15 ( Marks: 1 ) - Please choose one
Which type of letter not only conveys information, but also establishes a contractual
relationship between you and the organization or person offering you the position?
Job application letter
Acceptance letter
Inquiry letter
Transmittal letter

Question No: 16 ( Marks: 1 ) - Please choose one
Communication can be defined as-----------
A sense of unshared understanding
The process of attempting to drop information
The activity of conveying information
Replacement of something

Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following is the process of drafting your message?
Planning
Composing
Editing
Revising

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the followings are like good mail order forms, although they also provide
more room for explaining special needs.
Order letters
Adjustment letters
Inquiry letters
Deposit letters

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following consists of four parts: a buffer, reasons supporting the
negative decision, clear, diplomatic statement of the negative decision and a helpful,
friendly, and positive close?
Direct plan
Indirect plan
Business plan
Strategic plan

Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following presents the main idea before the supporting data?
Strategic plan
Indirect plan
Direct plan
Business plan

Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following is best when you don’t need immediate feedback, but you do
need speed?
Written massage
Electronic message
Oral massage
informal massage

Question No: 6 ( Marks: 1 ) - Please choose one
Which question asks for advice?
What would you like to know?
What should I do with my plastic bottles?(not sure)
I'm afraid I don't know where the entrance is.
May I help you in any way?

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following should NOT be used while answering the phone?
Ken speaking
This is Ken
What do you want?
Can you hold on?

Question No: 8 ( Marks: 1 ) - Please choose one
Which phrase is correct?
When you born?
When were you born?
When you are born?
When are you born?



Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is the primary vehicle for communication within an
organization?
Letter
Report
Memorandum
Proposal

Question No: 10 ( Marks: 1 ) - Please choose one
How can you make the following statement Concise?
‘There are only four rules of our company and every employee
is bound to follow these rules.’
Four rules must be observed.
There are four rules that must be observed.
You must follow the rules.
Follow the rules.

Question No: 11 ( Marks: 1 ) - Please choose one
Biased language that might offend the audience is based on ---------------
Cultural bias, gender bias
Cultural bias, nationality bias
Unity bias, nationality bias
None of them

Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following is the main task of a Conventional Résumé?
Provide functions and tasks the applicant can perform
Make your name and professional achievements prominent
Put the most important information first
Place the name and professional objectives at the top

Question No: 13 ( Marks: 1 ) - Please choose one
Which Three roles does an audience play?
Decision makers, Implementers, Managers
Decision makers, Advisors, Implementers
Decision makers, Advisors, Lawyers
Advisors, Implementers, Players

Question No: 14 ( Marks: 1 ) - Please choose one
“An attachment notation is included to remind the reader to check additional pages
of information. This is typed single or double space below the reference initials.”
Match the above statement with one of the followings:
Copy Notation
Enclosure(s)
Attention line
Postscript

Question No: 15 ( Marks: 1 ) - Please choose one
Communication can be defined as-----------
A sense of unshared understanding
The process of attempting to drop information
The activity of conveying information
Replacement of something

Question No: 16 ( Marks: 1 ) - Please choose one
What is meant by the term 'Connotative'?
It refers to the literal meaning of words.
It refers to the associations that are connected to a certain word.
It refers to general meaning of words.
It refers to cognitive meaning of words.

Question No: 1 ( Marks: 1 ) - Please choose one
Whose needs are most important to be fulfilled while composing a document?
speakers'
readers' (not sure)
listeners'
writers'

Question No: 2 ( Marks: 1 ) - Please choose one
Which phrase is correct?
He's worked at that company for fifteen years.
He's working at that company for fifteen years.
He works at that company for fifteen years
He works at that company for fifteen years

Question No: 3 ( Marks: 1 ) - Please choose one
Which sentence is incorrect?
He lives in London.
I arrived at home at 6 o'clock.
They drove to San Francisco on Saturday.
Where do you live?

Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following should NOT be used while answering the phone?
Ken speaking
This is Ken
What do you want?
Can you hold on?

Question No: 5 ( Marks: 1 ) - Please choose one
Which phrase is correct?
When you born?
When were you born?
When you are born?
When are you born?

Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following should be adopted to compose concrete, convincing
messages?
All of the above
Use specific figures
Put action to words
Use vivid image building words

Question No: 7 ( Marks: 1 ) - Please choose one
A fault in the communication procedure where the meaning of the
message is lost ‘in translation’ from intention to language or from
language to understanding is called............
Distortion
Noise
Redundancy
Feedback

Question No: 8 ( Marks: 1 ) - Please choose one
Biased language that might offend the audience is based on ---------------
Cultural bias, gender bias
Cultural bias, nationality bias
Unity bias, nationality bias
None of them

Question No: 9 ( Marks: 1 ) - Please choose one
Letters are usually just one page and consist of three sections ---------------
Salutation, subject matter, references
Front matter, summary, conclusion
Body, references, end matter
Front matter, body, end matter

Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is used in a letter to emphasize a point or to include a brief
personal message?
Foot notes
Post script
End notes
All of the above
Question No: 11 ( Marks: 1 ) - Please choose one
Why document objective should be stated at the beginning?
To motivate readers to read further
To gain readers’ attention
Both i & ii
To impress readers

Question No: 12 ( Marks: 1 ) - Please choose one
Why style guides are widely used in organizations?
To achieve a uniform document
To achieve consistency of style
To achieve good results
Both i & ii

Question No: 14 ( Marks: 1 ) - Please choose one
While writing persuasive messages which four things should be kept in mind about
your audience?
Main idea, consideration, needs and appeals, logic
Semantics, emotion and logics, clarity, consideration
Needs and appeals, emotion and logic, credibility, semantics
Credibility, logics, main idea, emotion

Question No: 15 ( Marks: 1 ) - Please choose one
While communicating, when you are aware not only of the perspective of others but
also their feelings, which principle of communication you are utilizing?
Concreteness
Completeness
Courtesy
Correctness

Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following can be defined as follows
“It is not merely politeness with mechanical insertion of
‘please’ and ‘thank you’, rather it is politeness that grows out
of respect and concern for others.”
Clarity
Courtesy
Consideration
Credibility


Question No: 1 ( Marks: 1 ) - Please choose one
Which one of these words is not a synonym for "business"?
capital
enterprise
project
venture

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following suggests the following statement? "First group the ideas and
then put them in sequence."
Revising a message
Editing a message
Organizing a message
Planning a message

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following aims at gathering specific information?
Letter of claim
Letter of request
Letter of inquiry
Letter of information

Question No: 4 ( Marks: 1 ) - Please choose one
Which format should be used if the document will be sent to outside individuals?
Letter
Presentation
Memorandum
Manuscript

Question No: 5 ( Marks: 1 ) - Please choose one
Which of the followings are like good mail order forms, although they also provide
more room for explaining special needs.
Order letters
Adjustment letters
Inquiry letters
Deposit letters
Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following presents supporting data before the main idea?
Business plan
Direct plan
Indirect plan
Successful plan

Question No: 7 ( Marks: 1 ) - Please choose one
'Employment History' means:
Which schools you have attended.
Which diplomas and certificates you have.
Where you have worked.(not sure)
Which disciplines you had opted.

Question No: 8 ( Marks: 1 ) - Please choose one
Which question is used to ask about residential status?
What's your address?
Where are you from?
Where do you belong to?
Please sign here.

Question No: 9 ( Marks: 1 ) - Please choose one
Complete the question tag: They worked for Kaufman's,
Did they?
Haven't they?
Didn't they?
Had they?

Question No: 10 ( Marks: 1 ) - Please choose one
Which of the followings are included in Functional words?
Conjunctions, prepositions, nouns, pronouns
Conjunctions, prepositions, articles, pronouns
Conjunctions, prepositions, articles, adjectives
Conjunctions, interjections, articles, pronouns

Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is a nonverbal communication conveyed by posture and
movement?
Expressions
Body language
Nodding of head
Smile

Question No: 12 ( Marks: 1 ) - Please choose one
Which of the followings use Salutations?
Memorandums
Letters
Informal speech
Proposals

Question No: 13 ( Marks: 1 ) - Please choose one
How can you target your audience?
By identifying your audience type
Level of expertise your audience
Audiences’ attitude towards you and the content of document
All of the above

Question No: 14 ( Marks: 1 ) - Please choose one
Which Three roles does an audience play?
Decision makers, Implementers, Managers
Decision makers, Advisors, Implementers
Decision makers, Advisors, Lawyers
Advisors, Implementers, Players

Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following letter is the reply to a complaint?
Inquiry letter
Adjustment letter
Collection letter
Transmittal letter

Question No: 16 ( Marks: 1 ) - Please choose one
While writing persuasive messages which four things should be kept in mind about
your audience?
Main idea, consideration, needs and appeals, logic
Semantics, emotion and logics, clarity, consideration
Needs and appeals, emotion and logic, credibility, semantics
Credibility, logics, main idea, emotion

Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following has audience learning as its primary goal?
Instructive speaking
Informative speaking
Persuasive speaking
Influential speaking

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?
Direct approach
Indirect approach
Persuasive approach
Instuctive approach

Question No: 3 ( Marks: 1 ) - Please choose one
Where letters are used to communicate?
inside your organization
outside your organization
within your organization
around your organization

Question No: 4 ( Marks: 1 ) - Please choose one
Which format should be used if the information is
being sent inside an organization?
Memorandum
Report
Letter
Proposals

Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following consists of four parts: a buffer, reasons supporting the
negative decision, clear, diplomatic statement of the negative decision and a helpful,
friendly, and positive close?
Direct plan
Indirect plan
Business plan
Strategic plan

Question No: 6 ( Marks: 1 ) - Please choose one
Which phrase is correct?
He's worked at that company for fifteen years.
He's working at that company for fifteen years.
He works at that company for fifteen years
He works at that company for fifteen years

Question No: 7 ( Marks: 1 ) - Please choose one
Which phrase is NOT correct?
I have put you through.
I'll put you through.
I'm putting you through.
I'm going to put you through.

Question No: 8 ( Marks: 1 ) - Please choose one
Complete the question tag: They worked for Kaufman's,
Did they?
Haven't they?
Didn't they?
Had they?

Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is the primary vehicle for communication within an
organization?
Letter
Report
Memorandum
Proposal



Question No: 10 ( Marks: 1 ) - Please choose one
Why do Experts read technical and scientific documents?
To maintain and expand their own general expertise
To obtain specific answers to their own research and writing
To evaluate a document's technical or scientific content.
All of the above

Question No: 11 ( Marks: 1 ) - Please choose one
Which of the followings are real but unnamed readers?
Phantom Readers
Future Readers
Complex Readers
Technical Readers

Question No: 12 ( Marks: 1 ) - Please choose one
To whom usually good will letters are written?
Customer
Manager
Director
Chairman

Question No: 13 ( Marks: 1 ) - Please choose one
AIDA plan stands for:
Authority, Interest, Disclose, Accuracy
Attention, Interest, Desire, Action
Accuracy, Internal, Diction, Attention
Action, Interest, Desire, Authority

Question No: 14 ( Marks: 1 ) - Please choose one
If your message is specific, definite and vivid; which of the following principle has
been applied?
Completeness
Correctness
Conciseness
Concreteness

Question No: 15 ( Marks: 1 ) - Please choose one
Where can we apply seven C’s?
To Non verbal communication
To Oral communication
To Written communication
To written and oral communication

Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following indicates Consideration?
Focus on negative aspects of words
Focus on vivid image building words.
Focus on denotative rather than connotative words.
Focus on ‘you’ instead of ‘I’ or ‘we’.

MIDTERM EXAMINATION
Spring 2009
ENG201 - Business and Technical English Writing (Session - 1)(7th)
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following significantly improves the interest of a presentation?
Illustration
Visual aids
Image
Reflection

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following has audience learning as its primary goal?
Instructive speaking
Informative speaking
Persuasive speaking
Influential speaking

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the followings get straight to the point because the audience usually wants
to respond?
Credit requests
Direct requests (not sure)
Plain requests
Formal requests

Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following motivates the audience to accept your message?
Graphics
Good organization
Better use of visual aids
All of the above

Question No: 5 ( Marks: 1 ) - Please choose one
Which question is used to ask about residential status?
What's your address?
Where are you from?
Where do you belong to?
Please sign here.

Question No: 6 ( Marks: 1 ) - Please choose one
Which is the most polite expression?
Can I help you?
Could I help you?
May I help you?
Should I help you?

Question No: 7 ( Marks: 1 ) - Please choose one
Which signature is the most formal?
Love,
Yours faithfully,
Best wishes,
Best regards,

Question No: 8 ( Marks: 1 ) - Please choose one
Which phrase is NOT correct?
I have put you through.
I'll put you through.
I'm putting you through.

I'm going to put you through.(not sure)
Question No: 9 ( Marks: 1 ) - Please choose one
Which of the followings are often required by federal, state, or local law, by-laws,
charters, or regulations?
Formal minutes
Informal minutes
Meeting minutes
Meeting documents

Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is used as brief, informal reports within an organization?
Letter
Memo
Proposal
Report

Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is the main task of a Conventional Résumé?
1. Provide functions and tasks the applicant can perform
2. Make your name and professional achievements prominent



3. Put the most important information first
4. Place the name and professional objectives at the top

Question No: 12 ( Marks: 1 ) - Please choose one
How can you target your audience?
1. By identifying your audience type
2. Level of expertise your audience
3. Audiences’ attitude towards you and the content of document
4. All of the above

Question No: 13 ( Marks: 1 ) - Please choose one
Which of the followings are real but unnamed readers?
Phantom Readers
Future Readers
Complex Readers
Technical Readers

Question No: 14 ( Marks: 1 ) - Please choose one
Which of the following elements relate to the organizing direct requests?
General rule, main idea and cordial request
Main idea, necessary detail and specific action
Necessary detail, general rule and main idea
Specific action, cordial request and general rule

Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following term can be defined as follows;
"It means getting your message across so that the receiver will
understand what you are trying to convey. "
Conciseness
Clarity
Consideration
Concreteness

Question No: 16 ( Marks: 1 ) - Please choose one
What is meant by the term 'Connotative'?
It refers to the literal meaning of words.
It refers to the associations that are connected to a certain word.
It refers to general meaning of words.
It refers to cognitive meaning of words.

Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?
Direct approach
Indirect approach
Persuasive approach
Instuctive approach

Question No: 2 ( Marks: 1 ) - Please choose one
Where letters are used to communicate?
inside your organization
outside your organization
within your organization
around your organization

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the followings are an essential component of employment process?
Reflections
References
Fractions
Recommendations

Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following presents supporting data before the main idea?
Business plan
Direct plan



Indirect plan
Successful plan

Question No: 5 ( Marks: 1 ) - Please choose one
Which type of English is used while speaking to a friend?
Formal
Informal
Polite
Impolite

Question No: 6 ( Marks: 1 ) -
Please choose one 'Employment
History' means:
Which schools you have attended.
Which diplomas and certificates you have.
Where you have worked.
Which disciplines you had opted.

Question No: 7 ( Marks: 1 ) - Please choose one
Which phrase is NOT correct?
I have put you through.
I'll put you through.
I'm putting you through.
I'm going to put you through.

Question No: 8 ( Marks: 1 ) - Please choose one
Which phrase is correct?
When you born?
When were you born?
When you are born?
When are you born?

Question No: 9 ( Marks: 1 ) - Please choose one
A fault in the communication procedure where the meaning of the message is lost
‘in translation’ from intention to language or from language to understanding is
called............
Distortion
Noise
Redundancy
Feedback

Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is a nonverbal communication conveyed by posture and
movement?
Expressions
Body language
Nodding of head
Smile

Question No: 11 ( Marks: 1 ) - Please choose one
Why document objective should be stated at the beginning?
To motivate readers to read further
To gain readers’ attention
Both i & ii
To impress readers

Question No: 12 ( Marks: 1 ) - Please choose one
Why style guides are widely used in organizations?
To achieve a uniform document
To achieve consistency of style
To achieve good results
Both i & ii

Question No: 13 ( Marks: 1 ) - Please choose one
Which of the following complimentary close is accurate in general letter writing?



Yours sincerely,
Sincerely,
Yours respectfully,
All of the above

Question No: 14 ( Marks: 1 ) - Please choose one
Which type of letter provides the recipient with a specific context in which to place
the larger document and simultaneously gives the sender a permanent record of
having sent the material?
Letter of recommendation
Transmittal letter
Technical-information letter
Acceptance letter

Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following letter is the reply to a complaint?
Inquiry letter
Adjustment letter
Collection letter
Transmittal letter

Question No: 16 ( Marks: 1 ) - Please choose one
If your message is specific, definite and vivid; which of the following principle has
been applied?
Completeness
Correctness
Conciseness
Concreteness

MIDTERM EXAMINATION
Spring 2009
ENG201 - Business and Technical English Writing (Session - 1)(9th)
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the followings get straight to the point because the audience usually wants
to respond?
Credit requests



Direct requests
Plain requests
Formal requests

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following gives you an opportunity to get your message across to a
skeptical or hostile audience?
Direct approach
Indirect approach
Persuasive approach
Instuctive approach

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is the process of drafting your message?
Planning
Composing
Editing
Revising

Question No: 4 ( Marks: 1 ) - Please choose one
Which format should be used if the document will be sent to outside individuals?
Manuscript
Letter
Presentation
Memorandum

Question No: 5 ( Marks: 1 ) - Please choose one
Which of the following is extremely important in decisions to hire, admit an
individual and to award a scholarship?
Letter of Recommendation
Letter of Acceptance
Joining Letter
Appointment Letter



Question No: 6 ( Marks: 1 ) - Please choose one
Which question is used to ask about residential status?
What's your address?
Where are you from?
Where do you belong to?
Please sign here.

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following should be adopted to compose concrete, convincing
messages?
All of the above
Use specific figures
Put action to words
Use vivid image building words

Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following is promoted by simple, direct language?
Structural clarity
Stylistic clarity
Contextual clarity
Textual clarity

Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following is a nonverbal communication conveyed by posture and
movement?
Expressions
Body language
Nodding of head
Smile

Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following should be essentially considered during speeches and
presentations?



Dress
Time
Appearance
Microphone

Question No: 11 ( Marks: 1 ) - Please choose one
What is the emphasis of a Functional resume?
Place the name and professional objectives at the top
Provide functions and tasks the applicant can perform
Put the most important information first
Make your name and professional achievements prominent

Question No: 12 ( Marks: 1 ) - Please choose one
What is the extremely important implicit goal of a business document?
To provide information
To establish a relationship
To give instructions
To persuade the reader

Question No: 13 ( Marks: 1 ) - Please choose one
Why important observations, suggestions, or objections should be written?
To persuade the reader
To create permanent records
To make communication more effective
To establish credibility

Question No: 14 ( Marks: 1 ) - Please choose one
How many punctuation styles are usually used in business communication?
One
Two
Three
Four

Question No: 15 ( Marks: 1 ) - Please choose one
While writing persuasive messages which four things should be kept in mind about
your audience?
Main idea, consideration, needs and appeals, logic
Semantics, emotion and logics, clarity, consideration
Needs and appeals, emotion and logic, credibility, semantics
Credibility, logics, main idea, emotion

Question No: 16 ( Marks: 1 ) - Please choose one
Which guideline should be followed to ensure Courtesy?
Be sincerely tactful, thoughtful and appreciative
Use expressions that show respect
Omit irritating expressions
All of the above

Question No: 1 ( Marks: 1 ) - Please choose one
Which of the following has audience learning as its primary goal?
Instructive speaking
Informative speaking
Persuasive speaking
Influential speaking

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following motivates the audience to accept your message?
Graphics
Good organization
Better use of visual aids
All of the above

Question No: 3 ( Marks: 1 ) - Please choose one
Which format should be used if the document will be sent to outside individuals?
Letter
Presentation
Memorandum
Manuscript

Question No: 4 ( Marks: 1 ) - Please choose one
Which of the following is extremely important in decisions
to hire, admit an individual and to award a scholarship?
Letter of Recommendation
Letter of Acceptance
Joining Letter
Appointment Letter

Question No: 5 ( Marks: 1 ) - Please choose one
A customer is entitled to request an adjustment whenever he receives a product or
experience service that doesn’t live up to the -------------------------- .
trader’s demands (not sure)
supplier’s standards
seller’s demands
trader’s standards

Question No: 6( Marks: 1 ) - Please choose one
Which phrase is correct?
He's worked at that company for fifteen years.
He's working at that company for fifteen years.
He works at that company for fifteen years
He works at that company for fifteen years

Question No: 7( Marks: 1 ) - Please choose one
Which form is correct in most situations?
Could you help me?
Help me?
Excuse me; I was wondering if you could possibly help me?
I need help.

Question No: 8 ( Marks: 1 ) - Please choose one
Which signature is the most formal?
Love,
Yours faithfully,
Best wishes,
Best regards,

Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following has a single subject and a single predicate?
Complicated sentence
Simple sentence
Complex sentence
Compound sentence

Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is associated with scholarly writing?
Informal writing
Formal writing
Archaic writing
Technical writing

Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following should be essentially considered during speeches and
presentations?
Dress
Time
Appearance
Microphone

Question No: 12 ( Marks: 1 ) - Please choose one
What strategies should be opted for writing to Technicians?
Keep introductions and background information brief
Make information accessible
Provide short definitions or explanations of any unfamiliar term
All of the above

Question No: 14 ( Marks: 1 ) - Please choose one
To whom usually good will letters are written?
Customer
Manager
Director
Chairman

Question No: 15 ( Marks: 1 ) - Please choose one
If your message is specific, definite and vivid; which of the following principle has
been applied?
Completeness
Correctness
Conciseness
Concreteness

Question No: 16 ( Marks: 1 ) - Please choose one
What is meant by the term 'Connotative'?
It refers to the literal meaning of words.
It refers to the associations that are connected to a certain word.
It refers to general meaning of words.
It refers to cognitive meaning of words.

Question No: 1 ( Marks: 1 ) - Please choose one
What is meant by the term 'Denotative'?
► It refers to the literal meaning of a word. ========
► It refers to the surface meaning of the word.
► It refers to cognitive meaning of words.
► It refers simple meaning of words.

Question No: 2 ( Marks: 1 ) - Please choose one
Where can we apply seven C’s?
► To Non verbal communication
► To Oral communication
► To Written communication
► To written and oral communication ========

Question No: 3 ( Marks: 1 ) - Please choose one
How the credibility of the communicator can be systematically analyzed?
► Through written communication
► Through communication probe =========
► Through oral communication
► Through non verbal communication

Question No: 4 ( Marks: 1 ) - Please choose one
While writing persuasive messages which four things should be kept in mind about
your audience?
► Main idea, consideration, needs and appeals, logic
► Semantics, emotion and logics, clarity, consideration
► Needs and appeals, emotion and logic, credibility, semantics ============
► Credibility, logics, main idea, emotion

Question No: 5 ( Marks: 1 ) - Please choose one
To whom usually good will letters are written?
► Customer ===========
► Manager
► Director
► Chairman

Question No: 6 ( Marks: 1 ) - Please choose one
Which type of letter not only conveys information, but also establishes a
contractual relationship between you and the organization or person offering you
the position?
► Job application letter
► Acceptance letter ============
► Inquiry letter
► Transmittal letter

Question No: 7 ( Marks: 1 ) - Please choose one
Why do Experts read technical and scientific documents?
► To maintain and expand their own general expertise
► To obtain specific answers to their own research and writing
► To evaluate a document's technical or scientific content.
► All of the above =============

Question No: 8 ( Marks: 1 ) - Please choose one
What is the emphasis of a Functional resume?
► Place the name and professional objectives at the top
► Provide functions and tasks the applicant can perform ============
► Put the most important information first
► Make your name and professional achievements prominent

Question No: 9 ( Marks: 1 ) - Please choose one
How many steps are essential for successful oral statement?
► Five
► Six
► Seven
► Eight
Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following suggests ‘Implication of a word or a suggestion separate
from the usual definition’?
► Denotation
► Connotation
► Implementation =========
► Abstraction

Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is used as brief, informal reports within an organization?
► Letter
► Memo ============
► Proposal
► Report

Question No: 12 ( Marks: 1 ) - Please choose one
Which of the following is the primary vehicle for communication within an
organization?
► Letter
► Report
► Memorandum ============
► Proposal

Question No: 13 ( Marks: 1 ) - Please choose one
Which phrase should be used while making a presentation ?
► Please feel free to interrupt me with questions.
► Don't disturb me while I'm presenting these statistics.
► No, you're wrong. We need more staff.
► Please! No interruptions during the presentation.

Question No: 14 ( Marks: 1 ) - Please choose one
Which phrase is correct?
► When were you born? ===========
►When you are born?
► When are you born?
► When you born?

Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following is best when you don’t need immediate feedback, but
you do need speed?
► Written massage
► Electronic message ===========
► Oral massage
► informal massage

Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following suggests the following statement?
"First group the ideas and then put them in sequence."
► Revising a message
► Editing a message
► Organizing a message ==============
► Planning a message

MIDTERM EXAMINATION
Fall 2009
ENG201- Business and Technical English Writing (Session - 3)
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the followings are an essential component of employment process?
► Reflections
► References
► Fractions
► Recommendations – Correct

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is the basis of Courtesy?
► Inclined attitude
► Biased attitude
► You-attitude - Correct
► Offensive attitude

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the followings are included in Functional words?
► Conjunctions, prepositions, nouns, pronouns
► Conjunctions, prepositions, articles, pronouns - Correct
► Conjunctions, prepositions, articles, adjectives
► Conjunctions, interjections, articles, pronouns

Question No: 4 ( Marks: 1 ) - Please choose one
A fault in the communication procedure where the meaning of the message is lost
‘in translation’ from intention to language or from language to understanding is
called............
► Distortion - Correct
► Noise
► Redundancy
► Feedback

Question No: 5 ( Marks: 1 ) - Please choose one
What is the emphasis of a Functional resume?
► Place the name and professional objectives at the top
► Provide functions and tasks the applicant can perform- Correct
► Put the most important information first
► Make your name and professional achievements prominent

Question No: 6 ( Marks: 1 ) - Please choose one
What is the goal of a Non-conventional resume?
► Provide functions and tasks the applicant can perform
► Place the name and professional objectives at the top
► Put the most important information first
► Make your name and professional achievements prominent

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the followings are real but unnamed readers?
► Phantom Readers- Correct
► Future Readers
► Complex Readers
► Technical Readers

Question No: 8 ( Marks: 1 ) - Please choose one
Why Comparison is useful for paragraph development?
► It emphasizes similarities - Correct
► It emphasizes differences
► It emphasizes advantages
► It emphasizes disadvantages

Question No: 9 ( Marks: 1 ) - Please choose one
Which of the following complimentary close is accurate in general letter writing?
► Yours sincerely,
► Sincerely,
► Yours respectfully,
► All of the above- Correct

Question No: 10 ( Marks: 1 ) - Please choose one
How the credibility of the communicator can be systematically analyzed?
► Through written communication
► Through communication probe- Correct
► Through oral communication
► Through non verbal communication

Question No: 11 ( Marks: 1 ) - Please choose one
What is meant by the term 'Connotative'?
► It refers to the literal meaning of words.
► It refers to the associations that are connected to a certain word.- Correct
► It refers to general meaning of words.
► It refers to cognitive meaning of words.

Question No: 12 ( Marks: 1 ) - Please choose one
In which of the following message categories would you place sales and marketing
messages?
► Persuasive - Correct
► Positive
► Negative
► Routine

Question No: 13 ( Marks: 1 ) - Please choose one
Which plan or model is mostly used in business messages?
► The logical plan or its variation
► The emotional appeal or its variation
► The AIDA model or its variation
► All of the above – Correct

Question No: 14 ( Marks: 1 ) - Please choose one
What can be considered as the heart of a report?
► A variety of components
► Introduction, body, and a close - Correct
► Only the body of the report
► The introduction of a report

Question No: 15 ( Marks: 1 ) - Please choose one
When you are writing a routine message, what kind of approach will be used?
► The direct approach - Correct
► The indirect approach
► The long approach
► None of the above

Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following you should avoid when writing a claim letter?
► Direct request
► Professional tone
► A complaining tone - Correct
► Specific details

A letter or report to a customer from an employer belongs to which kind of
communication?
► official communication ===========
► officer communication
► administrator communication
► manager communication

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following aims at gathering specific information?
► Letter of claim
► Letter of request
► Letter of inquiry ===========
► Letter of information

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following is best when you want immediate feedback?
► Oral medium ========
► Written medium
► Electronic medium
► All of the above

Question No: 4 ( Marks: 1 ) - Please choose one
Which phrase is correct?
► When were you born? =========
► When you are born?
► When are you born?
► When you born? =========

Question No: 5 ( Marks: 1 ) - Please choose one
Which is farthest in the past?
► couple of days
► last week
► a day before yesterday
► a month ago =======

Question No: 6 ( Marks: 1 ) - Please choose one
Which phrase is used during a presentation?
► Thanks for giving me a hand.
► Thank you very much for your time today. ========
► Thank you for your quick response.
► Thank you for your corporation.

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the followings are included in Functional words?
► Conjunctions, prepositions, nouns, pronouns
► Conjunctions, prepositions, articles, pronouns ==========
► Conjunctions, prepositions, articles, adjectives =========
► Conjunctions, interjections, articles, pronouns

Question No: 8 ( Marks: 1 ) - Please choose one
Which of the following is achieved through a balance between precise language and
familiar language?
► Clarity ==============
► Correctness
► Concreteness
► Conciseness

Question No: 9 ( Marks: 1 ) - Please choose one
Letters are usually just one page and consist of three sections ---------------
► Salutation, subject matter, references
► Front matter, summary, conclusion
► Body, references, end matter
► Front matter, body, end matter

Question No: 10 ( Marks: 1 ) - Please choose one
Which of the following is used in a letter to emphasize a point or to include a brief
personal message?



► Foot notes
► Post script
► End notes
► All of the above

Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following should be essentially considered during speeches and
presentations?
► Dress
► Time
► Appearance
► Microphone

Question No: 12 ( Marks: 1 ) - Please choose one
Which of the followings use Salutations?
► Memorandums
► Letters
► Informal speech
► Proposals

Question No: 13 ( Marks: 1 ) - Please choose one
What strategies should be opted for writing to Technicians?
► Keep introductions and background information brief
► Make information accessible
► Provide short definitions or explanations of any unfamiliar term
► All of the above

Question No: 14 ( Marks: 1 ) - Please choose one
Claim letter is also called:
► Transmittal letter
► Credit refusing letter
► Adjustment letter
► Complaint letter

Question No: 15 ( Marks: 1 ) - Please choose one
While writing persuasive messages which four things should be kept in mind about
your audience?
► Main idea, consideration, needs and appeals, logic
► Semantics, emotion and logics, clarity, consideration
► Needs and appeals, emotion and logic, credibility, semantics
► Credibility, logics, main idea, emotion

Question No: 16 ( Marks: 1 ) - Please choose one
Which of the following can be defined as follows
“It is not merely politeness with mechanical insertion of ‘please’ and ‘thank you’,
rather it is politeness that grows out of respect and concern for others.”
► Clarity
► Courtesy
► Consideration
► Credibility

Question No: 1 ( Marks: 1 ) - Please choose one
Which question is used to ask about residential status?
► What's your address?
► Where are you from?
► Where do you belong to?
► Please sign here.

Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is promoted by simple, direct language?
► Structural clarity
► Stylistic clarity
► Contextual clarity
► Textual clarity

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following can be defined as "the words one chooses to state one’s
message, say much more than their dictionary definitions".
► Semantics
► Phonetics
► Synonyms
► Phonemes

Question No: 4 ( Marks: 1 ) - Please choose one
Why important observations, suggestions, or objections should be written?
► To persuade the reader
► To create permanent records
► To make communication more effective
► To establish credibility

Question No: 5 ( Marks: 1 ) - Please choose one
How can you make the following statement Concise?
‘There are only four rules of our company and every employee is bound to follow
these rules.’
► Four rules must be observed.
► There are four rules that must be observed.
► You must follow the rules.
► Follow the rules.

Question No: 6 ( Marks: 1 ) - Please choose one
Which format should be used if the document will be sent to outside individuals?
► Letter
► Presentation
► Memorandum
► Manuscript

Question No: 7 ( Marks: 1 ) - Please choose one
Which Three types of readers usually exist?
► Phantom Readers, Future Readers, Complicated Readers
► Future Readers, Complex Readers, Complicated Readers
► Future Readers, Complex Readers, Technical Readers
► Phantom Readers, Future Readers, Complex Readers

Question No: 8 ( Marks: 1 ) - Please choose one
Select the statement about the communication process that is NOT true.
► Communication takes many forms-oral, written and computer.
► Communication is vital to every part of business.
► Your performance in business will not be judged by your communication
ability.
► Performance is judged by communication ability.

Question No: 9 ( Marks: 1 ) - Please choose one
Biased language that might offend the audience is based on ---------------
► Cultural bias, gender bias
► Cultural bias, nationality bias
► Unity bias, nationality bias
► None of them

Question No: 10 ( Marks: 1 ) - Please choose one
Which of the followings are usually more vivid than long ones and improve the
readability of a document?
► Short words
► Content words
► Structure words
► Practical words

Question No: 11 ( Marks: 1 ) - Please choose one
Which of the following is used as brief, informal reports within an organization?
► Letter
► Memo
► Proposal
► Report

Question No: 12 ( Marks: 1 ) - Please choose one
To whom usually good will letters are written?
► Customer
► Manager
► Director
► Chairman

Question No: 13 ( Marks: 1 ) - Please choose one
If your message is specific, definite and vivid; which of the following principle has
been applied?
► Completeness
► Correctness
► Conciseness
► Concreteness

Question No: 14 ( Marks: 1 ) - Please choose one
Above Which of the following can make a meeting unsuccessful?
► Deciding on purpose before the meeting
► Selecting participants for the meeting
► Holding a meeting when a memo or other business message would have done the
job
► All of the above

Question No: 15 ( Marks: 1 ) - Please choose one
Which of the following factors enables you to evaluate the effectiveness of your
message?
► Feedback
► Encoding
► Transmission
► Decoding

Question No: 16 ( Marks: 1 ) - Please choose one
Which guideline should be followed to ensure Courtesy?
► Be sincerely tactful, thoughtful and appreciative
► Use expressions that show respect
► Omit irritating expressions
► All of the

Question No: 1 ( Marks: 1 ) - Please choose one
Which of the followings are usually more vivid than long ones and improve
the readability of a document?
► Short words
► Content words
► Structure words-correct
► Practical words

Question No: 2 ( Marks: 1 ) - Please choose one
Which format should be used if the document will be sent to outside individuals?
► Letter correct
► Presentation
► Memorandum
► Manuscript

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the following can be defined as "the words one chooses to state
one’s message, say much more than their dictionary definitions".
► Phonetics
► Semantics-correct
► Synonyms
► Phonemes

Question No: 4 ( Marks: 1 ) - Please choose one
Which question is used to ask about residential status?
► What's your address?
► Where are you from? -
► Where do you belong to?
► Please sign here.

Question No: 6 ( Marks: 1 ) - Please choose one
Which of the following is promoted by simple, direct language?
► Structural clarity
► Stylistic clarity
► Contextual clarity
► Textual clarity-correct

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following is used as brief, informal reports within an organization?
► Letter
► Memo-correct
► Proposal
► Report

Question No: 8 ( Marks: 1 ) - Please choose one
Select the statement about the communication process that is NOT true.
► Communication takes many forms-oral, written and computer.
► Communication is vital to every part of business.
► Your performance in business will not be judged by
your communication ability.
► Performance is judged by communication ability.

Question No: 9 ( Marks: 1 ) - Please choose one
Biased language that might offend the audience is based on ---------------
► Cultural bias, gender biascorrect
► Cultural bias, nationality bias
► Unity bias, nationality bias
► None of them

Question No: 10 ( Marks: 1 ) - Please choose one
Why important observations, suggestions, or objections should be written?
► To persuade the reader
► To create permanent records-correct
► To make communication more effective
► To establish credibility

Question No: 11 ( Marks: 1 ) - Please choose one
Which Three types of readers usually exist?
► Phantom Readers, Future Readers, Complicated Readers
► Future Readers, Complex Readers, Complicated Readers
► Future Readers, Complex Readers, Technical Readers
► Phantom Readers, Future Readers, Complex Readers-correct

Question No: 12 ( Marks: 1 ) - Please choose one
To whom usually good will letters are written?
► Customer-correct
► Manager
► Director
► Chairman

Question No: 13 ( Marks: 1 ) - Please choose one
If your message is specific, definite and vivid; which of the following principle
has been applied?
► Completeness
► Correctness
Question No: 5 ( Marks: 1 ) - Please choose one
► Conciseness
► Concreteness-correct

Question No: 14 ( Marks: 1 ) - Please choose one
Which guideline should be followed to ensure
Courtesy?
► Be sincerely tactful, thoughtful and appreciative
► Use expressions that show respect
► Omit irritating expressions
► All of the above-correct

Question No: 15 ( Marks: 1 ) - Please choose one Which of the following factors enables you to evaluate the effectiveness of your message?
► Feedback -correct
► Encoding
► Transmission
► Decoding

Question No: 16 ( Marks: 1 ) - Please choose one Which of the following can make a meeting unsuccessful?
► Deciding on purpose before the meeting
► Selecting participants for the meeting
► Holding a meeting when a memo or other business message would have done the job
► All of the above-correct

Which of the following suggests ‘Implication of a word or a suggestion separate
from the usual definition’?
► Denotation
► Connotation
► Implementation (not sure)

Question No: 5 ( Marks: 1 ) - Please choose one
► Abstraction
Question No: 2 ( Marks: 1 ) - Please choose one
Which of the following is generally organized by direct approach
and receives a favorable reaction?
► Business message
► Bad news message
► Good news message
► Routine message

Question No: 3 ( Marks: 1 ) - Please choose one
Which of the followings are real but unnamed readers?
► Phantom Readers
► Future Readers
► Complex Readers
► Technical Readers

Question No: 4 ( Marks: 1 ) - Please choose one
What can be considered as the heart of a report?
► The introduction of a report
► A variety of components
► Introduction, body, and a close
► Only the body of the report

Question No: 6 ( Marks: 1 ) - Please choose one What is the last thing you need to do before you get ready to distribute your document?
Question No: 5 ( Marks: 1 ) - Please choose one
► Designing
► Revising
► Proofreading
► All of the above

Question No: 7 ( Marks: 1 ) - Please choose one
Which of the following is not used in external business communication?
► Enquiries letter
► Curriculum Vitae
► Memo
► Complaint letter

Question No: 8 ( Marks: 1 ) - Please choose one
Choose the correct option. To decode a message is to:
► reject a message
► translate ideas into code
► evaluate a message
► interpret a message

Question No: 9 ( Marks: 1 ) - Please choose one
Which type of Visual aid is the most difficult to execute effectively?
► Graphics
► Projections
► Handouts
► Film and video

Question No: 10 ( Marks: 1 ) - Please choose one Which one of the following can create immense difference between class room communication and job communication?
► Age of audience
► Behavior of audience
► Size of audience
► None of the above

Question No: 5 ( Marks: 1 ) - Please choose one
Eng201 fresh midterm
Which of the followings are usually more vivid than long ones and improve
the readability of a document?
► Short words
► Content words
► Structure words
► Practical words

Which question is used to ask about residential status?
► What's your address?
► Where are you from?
► Where do you belong to?
► Please sign here.

How can you make the following statement Concise?
‘There are only four rules of our company and every employee is bound to
follow these rules.’
► Four rules must be observed.
► There are four rules that must be observed.
► You must follow the rules.
► Follow the rules.

Biased language that might offend the audience is based on --------------
► Cultural bias, gender bias
► Cultural bias, nationality bias
► Unity bias, nationality bias
► None of them

Why important observations, suggestions, or objections should be written?
► To persuade the reader
► To create permanent records
► To make communication more effective
► To establish credibility

Which format should be used if the document will be sent to outside
individuals?
► Letter
► Presentation
► Memorandum
► Manuscript

Which of the following can be defined as "the words one chooses to state
one’s message, say much more than their dictionary definitions".
► Semantics
► Phonetics
► Synonyms

Question No: 5 ( Marks: 1 ) - Please choose one
► Phonemes
► Chairman

If your message is specific, definite and vivid; which of the following
principle has been
applied?
► Completeness
► Correctness
► Conciseness
► Concreteness

Which of the following is promoted by simple, direct language?
► Structural clarity
► Stylistic clarity
► Contextual clarity
► Textual clarity

Which of the following is used as brief, informal reports within an
organization?
► Letter
► Memo
► Proposal
► Report

Select the statement about the communication process that is NOT true.
► Communication takes many forms-oral, written and computer.
► Communication is vital to every part of business.
► Your performance in business will not be judged by your communication
ability.
► Performance is judged by communication ability.

Which guideline should be followed to ensure Courtesy?
► Be sincerely tactful, thoughtful and appreciative
► Use expressions that show respect
► Omit irritating expressions
► All of the above

Which of the following factors enables you to evaluate the effectiveness of
your
message?
► Feedback
► Encoding
► Transmission
► Decoding

Which Three types of readers usually exist?
Question No: 5 ( Marks: 1 ) - Please choose one
► Phantom Readers, Future Readers, Complicated Readers
► Future Readers, Complex Readers, Complicated Readers
► Future Readers, Complex Readers, Technical Readers
► Phantom Readers, Future Readers, Complex Readers

To whom usually good will letters are written?
► Customer
► Manager
► Director

Which of the following can make a meeting unsuccessful?
► Deciding on purpose before the meeting
► Selecting participants for the meeting
► Holding a meeting when a memo or other business message would have
done the
job
► All of the above

Question No: 5 ( Marks: 1 ) - Please choose one
Question # 1: best communicated across cultures by using the tone, organization,
and other cultural conventions that your audience expects?
Answers

a)bad-news messages

 b)good-news messages

c)a,b both

d)None of them

Question # 2: The indirect plan consists __ parts?
Answers

a)5
b)2

c)3

d)4

Question # 3: Part of indirect plan, except!

Answers a) A buffer b) Reasons supporting the negative decision c) A clear, diplomatic statement of the negative decision d) Weak speaking
Question # 4:• Needs and appeals • Emotion and logic • Credibility • Semantics
Related to?

Answers
a) Audience b) Judges c) Advocates d) Business Man
Question # 6:The ways of gaining credibility are:
Answers a)Being enthusiastic b)Being sincere c)Being an expert
d)All of them
Question No: 5 ( Marks: 1 ) - Please choose one


ji 1. There are several ways of looking at this and.......... (a) you'll have to opt. (b) you'll have to take.
(c) you'll have to choose. (d) you'll have to accept. 2. Nobody's going to call me names and.......... (a) get on with it. (b) get up with it. (c) get away from it.
(d) get away with it. 3. You can't agree with both of them.......... (a) make your opinion up
(b) make your mind up (c) make your brain up (d) make your thoughts up 4. Don't worry about not getting enough support..........
(a) I'm with you all the way (b) I'm with you the whole route (c) I'm with you all the path (d) I'm with you the whole road 5. You're not telling me you didn't laugh once.......... (a) I bet you will
(b) I bet you did (c) I bet you have (d) I bet you do 1. a). Either of us were capable of winning. b). Either of us are capable of winning. c). Either of us have been capable of winning.
d). Either of us is capable of winning.
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2. a). All of the class is willing to take part in the prank. b). All of the classes is willing to take part in the prank. c). All of the class are willing to take part in the prank. d). All of the classes has been willing to take part in the prank.
3. a) One-third of the voters tend not to cast their ballots in national elections. b) One-third of the voters tends not to cast their ballots in national elections. c) One-third of the voters tends not to cast its ballots in national elections. d) One-third of the voters tends not to cast its ballot in national elections. 4. a) Here is the paper clips you requested. b) Here's the paper clips you requested.
c) Here are the paper clips you requested. d) Here are the box of paper clips you requested. 5. a) She is one of those doctors that make house calls.
b) She is one of those doctors who make house calls. c) She is one of those doctors who makes house calls. d) She is one of those doctors that makes house calls. 1. I'll ______________ their cat while they are away on holiday. (a) be looking into (b) be looking at
(c) be looking after (d) be looking over 2. By the time she arrives, we ________________ our homework. (a) finish
(b) will have finished (c) will finish (d) were finished 3. If she ___________ about his financial situation, she would have helped him out. (a) knew (b) had been knowing
(c) had known
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 (d) have known 4. I'm afraid I can't understand you (a) if you speak unclear.
(b) unless you speak more clearly. (c) if you don't speak clear. (d) if you speak clearly. 5. She _________________ lunch by the time we arrived.
(a) had finished (b) finished (c) have finished (d) finishing
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 ENG201 1 ST QUIZEZ How many steps are essential for successful oral statement?
567 8 Which of the following usually accompanies a document?
Cover letter Adjustment letter Correction letter Credit letter Which transitional word is used to show comparison and contrast? 1. In other words 2. At the same time 3. Especially 4. Conversely Which of the following presents the main idea before the supporting data? Strategic plan
Indirect plan Direct plan Business plan Which is the usual range of the number of recommendations required by the employers and university? 1 -7
1-5 5-7 1 -2 Which is the following is a correct length or an average sentence?
17 to 20 words 11 to 20 words 20 to 25 words 20 to 30 words
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 Which of the following should be kept in mind to achieve Completeness?
Provide all necessary information Use accurate grammar Avoid unnecessary details Use ‘You attitude’ Which of the following complimentary close is accurate letter writing? Yours sincerely, Sincerely, Yours respectfully,
All of the above Which of the following are real but unnamed readers?
1. Phantom Readers 2. Future Readers 3. Complex Readers 4. Technical Readers Which of the following us best when you want immediate feedback? 1. Oral medium 2. Written medium
3. Electronic medium 4. All of the above Which guideless should be followed to achieve Courtesy? 1. Be sincerely tactful, thoughtful and appreciative. 2. Use expressions that show respect. 3. Choose nondiscriminatory expressions.
4. All of the above Which one of the following is a specialized document prepared to share relevant information with the media? 1. An e-mail 2. A letter
3. A news release 4. A memo Which one of the following offers information without analysis or recommendations? 1. Analytical report
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2. Informal report 3. Proposal 4. None of the above Which one of the following media would be the best choice when you have to deny a promotion to a long-term employee? 1. A voice-mail message
2. A fact-to-face meeting 3. An E-mail 4. A faxed message Which of the following should be avoided while writing business message? 1. Pompous language 2. Intimacy 3. Preaching and bragging
4. All of the above Which change can make a sentence correct? “Both an essay and paragraph is required for successful graduation”
1. Change “is” to “are” 2. Change “is” to “will being” 3. Change “is required” to “would have been requiring” 4. Change “is required” to “had requiring” Which is the following is best when you want immediate feedback?
1. Oral medium 2. Written medium 3. Electronic medium 4. All of the above Which of the following have both; a denotative meaning and a connotative meaning? Closed words Content words
Structure words Strong words Which of the following you should avoid while written a claim letter? 1. Professional tone 2. Direct request 3. Specific request
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4. A complaining tone Which of the following can be defined as follows? |it is not merely politeness with mechanical insertion of ‘please’ and ‘thank you’, rather it is politeness that grows out of respect and concern for others.| 1. Clarity
2. Courtesy 3. Consideration 4. Credibility Letter is written when you want to recognize some one for his help or support when you were in trouble. Recommendation Approval Appreciation
Acknowledgment It’s getting very late…….. 1. I “ll have to speed you 2. I “ll have to accelerate you
3. I “ll have to hurry 4. I “ll have to push you Which type of letter states the positive aspects of the applicant’s personality and how he/she would be an asset for the organization?
1. Letter of recommendation 2. Letter of acknowledgement …… can be achieved if the writer has conceptual mastery over the subject, vocabulary, his or her ability to analyze and sharp data with a minimum of distortion. 1. Stylistic Accuracy 2. Document Accuracy
3. Structural Accuracy 4. Technical Accuracy What does ‘Good organization’ mean? 1. The subject and purpose are clear 2. All information is related to the subject and purpose 3. Al necessary information is include
4. All of the above
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 Which of the following are principal meeting documents?
1. Agenda and minutes 2. Memo and minutes 3. Memo and agenda 4. Agenda and politic Which one of the the following phrases are likely to offend and should be avoided? 1. We allow, we must reject 2. I prefer, we must deny
3. I must refuse, we must deny 4. We welcome. I must refuse Which is good advice when writing a memorandum?
Use a profit style for your colleagues. You can correct verbs, but do not be too
informal. Use a formal register and sign: Your’s faithfully. What is wrong with the following sentence: Since the beginning of this term.
1. A coma is missing 2. “Beginning” is spelled incorrectly 3. It is an incomplete sentence 4. Since” should be changed to “at” Which change can make the sentence correct? |The administration of the school district asks that each student bring their identification before enrolling in the ALC.| 1. Change “enrolling” to “is enrolling”
2. Change “their” to “his or her” 3. Change “ask” to “asked” 4. Change “their” to “him or she” Which of the following is associated with scholarly writing? 1. Informal writing
2. Formal writing 3. Archaic writing 4. Technical writing Which of the following have both; a denotative meaning and a connotative meaning? 1. Closed words 2. Content words
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3. Structure words 4. Strong words In how many parts the overall structure of a proposal can be broken down? 1. 2 2. 3
3. 4 4. 5 Don’t worry what other people think…… 1. Just take no note of them 2. Just take no sign of them 3. Just take no hint of them
4. Just take no notice of them Which format should be used if the information is being sent inside an organization?
1. Memorandum 2. Report 3. Letter 4. Proposals The conclusion or ending paragraph should being the communication to a polite and …… close.
1. Businesslike 2. Interminable 3. Measurable 4. Subtle For what type of audience the direct approach is suitable? 1. For the uninterested audiences 2. For the displeased audiences 3. For the unwilling audiences
4. For the neutral audiences (not sure) Which of the following are an essential component of employment process? 1. Reflection 2. References 3. Fraction
4. Recommendations
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 Marie wanted to buy a new book,______ she could not remember the title or the name of the author.
1. But 2. Nor 3. For 4. So Which of the following letter accompanies a larger item, usually a document? 1. Job application letter 2. Acceptance letter
3. Transmittal letter 4. Inquiry letter Where is the bad news placed in a negative message while using the direct approach? 1. In the middle of the message
2. In the beginning of the message 3. In the end of the message 4. In the postscript of the message Claim letter is also called: 1. Transmittal letter 2. Credit refusing letter
3. Adjustment letter 4. Complaint letter How many aspects does Accuracy have? 6543 Which of the following are include in Functional words? 1. Conjunctions, prepositions, nouns, pronouns
2. Conjunctions, prepositions, articles, pronouns 3. Conjunctions, prepositions, articlkes, adjectives 4. Conjunctions, interjections, articlkes, pronouns
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 Content words (nouns, verbs, adjectives, adverbs) have both a denotative meaning as well as connotative meaning. 1. False
2. True Which of the following is NOT used in external business communication?
Memo Curriculum Vitae Complaint letter Enquiries letter Which one of the following provides instances to clarify topic statement? 1. Analysis
2. Exemplification 3. Enumeration 4. Comparison and contrast Which of the following trails help in building good will? Discriminatory expressions
Thoughtfulness and Appreciation Irritating expression Personal attitude E-mail message typically take the form of ….. ? 1. Proposal 2. Letter
3. Memoranda 4. Report Which ‘transitional word’ is used to indicate ‘cause or reason’?
1. Due to 2. Consequently 3. Thus 4. Accordingly A message is a single that serves as:
1. Stimuli for a receiver 2. Noise reduction 3. Stimuli for a speaker 4. Stimuli for a mass audience
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 Which is the first step in using the indirect plan? 1. Put the audience in an according method 2. Reason supporting the negative decision 3. A helpful, friendly, and positive close
4. All of the above Where is the bad news placed in a negative message while using the indirect approach? 1. In the end of the message 2. After the buffer, information, and explanation
3. In the beginning of the message 4. As a postscript to the message Which is the appropriate length for letter of recommendation? 1. One or two paragraph 2. Two or three paragraph
3. Three or four paragraph 4. One or two pages Which of the following provides you information, analysis, and recommendations? 1. Informal report
2. Proposal 3. Analytical report 4. All of the above Why information in a message should be well organized? 1. It helps motivation the audience to accept your message 2. It helps to get your ideas across without upsetting the audience 3. People will understand exactly what you mean
4. All of the above Which of the following can be achieved by expressing ideas logically in a specific pattern? 1. Clarity 2. Coherence 3. Conciseness
4. Accuracy Which of the endings best goes with the opening 'Dear Personnel Director, in Letter Writing?
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 Best wishes,
Best regards, I cannot understand my neighbour's accent. I wish she would _____. 1. clearer speak 2. more clearly speak
3. speak more clearly 4. speak clearer Which of the following is the most important part of indirect plan? 1. Acknowledgements
2. Buffer 3. Positive Close 4. Reasons What is the first step in using the indirect plan?
1. Put the audience in an accepting mood 2. Reasons supporting the negative decision 3. A helpful, friendly, and positive close 4. All of the above Which of the following things are at the core of concreteness? (if this word was
correctness then answer is “all of above”as mention in handouts. but with concreteness I
don’tknow.wh8 exactly will come here) 1. Grammar 2. Punctuation 3. Spelling 4. All of the above How many punctuation styles are usually used in business communication? 1. One
2. Two 3. Three 4. Four
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Eng201 fresh midterm paper Which of the followings are usually more vivid than long ones and improve the readability of a document?
► Short words
► Content words
► Structure words
► Practical words Which question is used to ask about residential status?
► What's your address?
► Where are you from?
► Where do you belong to?
► Please sign here. How can you make the following statement Concise? ‘There are only four rules of our company and every employee is bound to follow these rules.’ 1. ► Four rules must be observed. 2. ► There are four rules that must be observed. 3. ► You must follow the rules.
4. ► Follow the rules. Biased language that might offend the audience is based on --------------
1. ► Cultural bias, gender bias 2. ► Cultural bias, nationality bias 3. ► Unity bias, nationality bias 4. ► None of them Why important observations, suggestions, or objections should be written? 1. ► To persuade the reader
2. ► To create permanent records 3. ► To make communication more effective 4. ► To establish credibility Which format should be used if the document will be sent to outside individuals?
1. ► Letter 2. ► Presentation 3. ► Memorandum 4. ► Manuscript Which of the following can be defined as "the words one chooses to state one’s message, say much more than their dictionary definitions".
1. ► Semantics 2. ► Phonetics
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 3. ► Synonyms 4. ► Phonemes 5. ► Chairman If your message is specific, definite and vivid; which of the following principle has been applied?
► Completeness
► Correctness
► Conciseness
► Concreteness Which of the following is promoted by simple, direct language?
► Structural clarity
► Stylistic clarity
► Contextual clarity
► Textual clarity Which of the following is used as brief, informal reports within an organization?
► Letter
► Memo
► Proposal
► Report Select the statement about the communication process that is NOT true.
► Communication takes many forms-oral, written and computer.
► Communication is vital to every part of business.
► Your performance in business will not be judged by your
communication ability.
► Performance is judged by communication ability. Which guideline should be followed to ensure Courtesy?

► Be sincerely tactful, thoughtful and appreciative
► Use expressions that show respect
► Omit irritating expressions
► All of the above

Which of the following factors enables you to evaluate the effectiveness of your message?
► Feedback
► Encoding
► Transmission

► Decoding Which Three types of readers usually exist?
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► Phantom Readers, Future Readers, Complicated Readers
► Future Readers, Complex Readers, Complicated Readers
► Future Readers, Complex Readers, Technical Readers
► Phantom Readers, Future Readers, Complex Readers To whom usually good will letters are written?
► Customer
► Manager

► Director Which of the following can make a meeting unsuccessful?
► Deciding on purpose before the meeting
► Selecting participants for the meeting
► Holding a meeting when a memo or other business message would have done the job
► All of the above